Welcome to the official Terms and Conditions governing your use of our online Flower Delivery services in Homerton and surrounding areas. By placing an order through our website, you agree to comply with the following terms, which aim to protect both you and our business. These terms apply to all customers purchasing flower delivery services within Homerton and adjoining neighbourhoods. Please read them carefully before placing an order.
Orders for online flower delivery in Homerton can be placed via our official website. When you place an order, you commit to purchasing the selected items, subject to these terms and availability. Upon submitting your order, you will receive an order acknowledgment via our website or other notification. Please ensure all recipient and sender details, particularly addresses and delivery dates, are correct when completing your order.
We reserve the right to refuse any order prior to dispatch. Reasons for refusal may include product unavailability, inability to confirm payment, or concerns about delivery logistics within Homerton and surrounding areas. If an order is refused or cannot be fulfilled, any payment taken will be promptly refunded.
Flowers are natural products, and their availability is subject to seasonal and regional variation. In rare instances, we may need to substitute particular flowers or products due to stock levels. Such substitutions will closely match the style, quality, and value of the intended arrangement. We will always attempt to contact you in advance when substitutions are required, but reserve the right to proceed if time-sensitive delivery is involved.
All prices listed on our website for online flower delivery in Homerton are shown in British pounds (GBP) and include applicable VAT, unless otherwise specified. Payments must be made at the point of ordering, using the payment methods provided on our website. These may include credit and debit cards or reputable third-party secure payment providers. Orders are only processed once full payment is received and cleared.
By submitting your payment details, you authorise us to process the transaction in accordance with these Terms and Conditions. Any payment not received or declined by your bank or card provider will result in your order not being processed.
We provide flower delivery services throughout Homerton and the nearby East London area. Deliveries are carried out within the specified time frames and dates indicated during the order process. While we strive to ensure timely deliveries, external factors may occasionally impact delivery times, such as traffic, weather, or postal disruptions.
Deliveries will be made to the address provided at checkout. It is your responsibility to ensure the delivery address and recipient information are accurate and complete. If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or follow additional instructions provided by you, where feasible.
You may cancel or amend your order for online flower delivery in Homerton by contacting us as soon as possible after the order is placed. Orders cancelled or amended more than 24 hours before the scheduled delivery date will receive a full refund. Cancellations or changes requested less than 24 hours before delivery may not be possible, particularly where flowers have already been prepared or dispatched.
To cancel or amend an order, please provide your order reference and sufficient information to identify your transaction. If your order cannot be cancelled because preparation or delivery has already begun, refunds will not be possible except in line with your statutory rights relating to goods that arrive damaged or defective.
If you are dissatisfied with the flowers received, please notify us within 24 hours of delivery. Due to the perishable nature of floral products, we may require photographic evidence to assess the problem. Where flowers are found to be faulty, damaged, or of poor quality, we will offer a replacement or a full or partial refund, depending on the circumstances.
Requests for refunds or replacements must be made promptly, as the condition of fresh flowers may change with time. Decisions on refunds and returns will be made at our discretion but always in accordance with consumer rights law in the UK.
Any personal messages or special delivery instructions submitted with your order will be handled with care and delivered as specified where possible. However, we cannot guarantee the fulfilment of every special request or message due to time constraints or practical limitations during delivery in Homerton and surrounding areas. We reserve the right to refuse the inclusion of content in messages that we deem to be offensive, inappropriate, or unlawful.
Our liability to you in relation to online flower delivery in Homerton is limited as follows:
Nothing in these Terms limits your statutory rights as a consumer under UK law, nor does it exclude liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
By placing an order, you represent that:
We reserve the right to cancel any order not meeting these obligations without liability to you.
Your privacy and data security are very important to us. All personal information you provide when ordering online flower delivery in Homerton is handled in compliance with the General Data Protection Regulation (GDPR) and applicable UK laws. We only use your information to process orders, arrange delivery, and where consent is given, communicate marketing materials relevant to our floral services. Full details are provided in our Privacy Policy.
All content on our website, including text, photographs, graphics, and branding, is proprietary and protected by copyright and related intellectual property laws. No part of our website may be reproduced, distributed, or otherwise used without our express written consent.
We reserve the right to update or revise these Terms and Conditions at any time. Any changes will become effective upon posting to our website. Your continued use of our services following such changes indicates your acceptance of the revised Terms. We recommend you review these Terms before placing future orders.
These Terms and Conditions, and any disputes arising out of or in connection with them or the use of our flower delivery service in Homerton, are governed by and construed in accordance with the laws of England and Wales. Both you and we agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
If you have any questions, require clarification on any aspect of these Terms, or need assistance with an order, please use the contact form provided on our website. We will endeavour to respond promptly to all legitimate queries related to online flower delivery in Homerton and the surrounding areas.
These Terms & Conditions are intended to apply specifically to customers in the Homerton neighbourhood and adjacent East London locations using our online flower delivery services. By placing an order, you acknowledge and accept these Terms as binding.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Homerton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Homerton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
