Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Homerton

At Flower Delivery Homerton, we take great pride in offering fresh, premium-quality flowers to our valued customers. As a trusted local florist, we guarantee the freshness of our flowers upon arrival, ensuring all arrangements delight households and businesses across Homerton and the surrounding areas. If your order does not meet our high standards, we are here to make things right.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your flowers or gift items arrive damaged, wilted, or not as described, please notify us as soon as possible upon delivery. Document any visible damage with photographs and report the issue within 24 hours of receipt. This swift notification enables us to assess the situation and resolve it promptly, ensuring you receive flowers at their freshest.

Freshness Window

We guarantee the freshness of our flowers for a minimum of five (5) days from the time of delivery, provided they are cared for according to the care instructions included with your arrangement. Should your flowers fail to meet this guarantee within the freshness window, please contact us with details and supporting photos so we can address the issue. Our team is committed to upholding the highest standards as your go-to Homerton florist.

Refunds and Replacement Options

If you encounter any problems with your order, including receiving the wrong product, substandard quality, or damaged flowers, you are entitled to the following options, depending on the issue and your preference:

• Full or Partial Refund: We will issue a refund to the original payment method if the problem is verified and cannot be resolved with a replacement.
• Replacement Arrangement: Should you prefer a new bouquet or floral arrangement, we will gladly deliver a replacement to your provided address on the earliest available date, subject to flower availability.
• Store Credit: Where suitable, we offer store credit in lieu of refunds or replacements, allowing you to choose from our range of fresh flowers at a future date.

All refund, replacement, or store credit requests should be made within five (5) days of your delivery date. In the rare case of a partial order issue, we may ask you to return the original flowers or provide photographic evidence to support your claim.

Complaints Process

Your feedback is crucial in helping us maintain exceptional service. If you are dissatisfied with any aspect of your experience, please follow these steps:

1. Contact us as soon as possible via the contact options provided on our website. Clearly describe your concern, including order number and delivery details.
2. If your complaint relates to flower quality or delivery, please include photos as evidence, if possible.
3. Our customer service team will acknowledge your concern, investigate thoroughly, and provide a satisfactory resolution—usually within 48 hours of your initial enquiry.

We aim to resolve all complaints promptly, treating each issue with care and attention. Rest assured, your satisfaction is our commitment as a trusted, local Homerton florist serving both homes and businesses nearby.

Our Promise to Homerton

Flower Delivery Homerton stands by the quality and freshness of every order. We are dedicated to making every floral delivery a positive experience, and your trust in us as your neighbourhood florist means everything. Thank you for choosing Flower Delivery Homerton—where fresh flowers and genuine service are always guaranteed.